Dustin Morales
About Dustin Morales
Dustin Morales is a Custom Care Representative at Alight Solutions in The Woodlands, with a background in customer service, hospitality, and marketing support.
Current Role at Alight Solutions
Dustin Morales currently holds the position of Custom Care Representative at Alight Solutions in The Woodlands. He has been with the company since September 2017, accumulating over six years of experience in this role. In this position, Morales leverages his extensive background in customer service and hospitality to provide tailored support and solutions to clients.
Previous Experience at Starbucks and Hyatt Hotels
Before joining Alight Solutions, Dustin Morales gained substantial experience in the hospitality industry. He worked at Starbucks in various roles, including Batista/Shift Lead from 2007 to 2011 and Shift Lead from 2016 to 2017 in The Woodlands. At Hyatt Hotels Corporation, he held the roles of Overnight Supervisor and Agent at DFW Airport from 2011 to 2013, enriching his expertise in customer service and management.
Marketing Support and Customer Service Roles
Dustin Morales also has notable experience in marketing support and customer service. He served as a Marketing Support Specialist at Reynolds and Reynolds from 2014 to 2016, working both in Houston and Irving, Texas. Additionally, Morales worked at Nationstar Mortgage as a Customer Service Specialist from 2013 to 2014. These roles equipped him with a diverse skill set in supporting marketing initiatives and offering specialized customer service.
Educational Background
Dustin Morales possesses a well-rounded educational background with degrees in Business Administration and Hospitality Administration/Management. He earned his Bachelor's degree in Hospitality Administration/Management from the University of North Texas, completing his studies in 2011. Subsequently, he pursued a Master’s degree in Business Administration at Keller Graduate School of Management of DeVry University, graduating in 2014. This diverse educational background supports his expertise in both business and hospitality sectors.
Career Transition and Progression
Throughout his career, Dustin Morales transitioned from the hospitality industry to the information technology and customer service sectors. His journey began in hospitality roles at Starbucks and Hyatt Hotels Corporation, then advanced into marketing support and customer service positions at Reynolds and Reynolds and Nationstar Mortgage. Currently, Morales applies his comprehensive experience and academic background in his role at Alight Solutions, exemplifying a successful career progression.