Ebeney Hinson
About Ebeney Hinson
Ebeney Hinson is a Customer Service Specialist at Alight Solutions in Charlotte, North Carolina, with over a decade of experience in customer service and relationship management roles across various industries.
Current Position at Alight Solutions
Ebeney Hinson currently serves as a Customer Service Specialist at Alight Solutions, based in the Charlotte, North Carolina area. Starting in January 2019, Hinson has leveraged over a decade of customer service experience to manage client interactions and deliver exceptional service. Her role involves addressing customer inquiries, resolving issues, and ensuring client satisfaction.
Previous Experience at Allstate
Prior to her role at Alight Solutions, Ebeney Hinson worked at Allstate as a Billing Specialist from 2018 to 2019. During her four-month tenure, she was responsible for managing billing processes and assisting customers with billing-related inquiries. Her experience here added to her skill set in customer service within the insurance industry.
Customer Service Role at TeleTech Consulting
Ebeney Hinson worked at TeleTech Consulting as a Customer Service Representative from 2017 to 2018. In this four-month position, also based in the Charlotte, North Carolina area, Hinson handled customer service tasks, provided support to clients, and resolved various service issues. This role enhanced her expertise in customer relationship management.
Customer Service Lead at Food Lion
From 2016 to 2017, Ebeney Hinson was employed at Food Lion as a Customer Service Lead for 11 months at the S. Cannon Blvd Kannapolis location. In this role, she supervised customer service operations, managed customer interactions, and ensured the smooth functioning of service desks. This position helped her gain experience in the retail sector.
Customer Relationship Manager at Bank of America
Ebeney Hinson worked as a Customer Relationship Manager at Bank of America from 2011 to 2013. For two years, she operated out of the 200 S College St location in Charlotte, NC, focusing on managing customer relationships and delivering high-quality service. Her responsibilities included addressing customer needs, resolving issues, and ensuring client satisfaction within the financial sector.
Years of Diverse Industry Experience
Ebeney Hinson has accumulated over a decade of experience in customer service and relationship management roles across multiple industries, including finance, retail, and insurance. She has developed a comprehensive skill set in managing client interactions, addressing customer concerns, and overseeing billing processes. Her career path has been primarily based in the Charlotte, North Carolina area, contributing to her deep understanding of customer service dynamics in various sectors.