Eleni Makridakis
About Eleni Makridakis
Eleni Makridakis is a Customer Care Client Manager at Alight Solutions in Lincolnshire, Illinois, with over a decade of experience in client services and COBRA administration.
Current Role at Alight Solutions
Eleni Makridakis currently holds the position of Customer Care Client Manager at Alight Solutions. She has been with the company since September 2012, demonstrating a prolonged commitment to the organization. In her role, she is responsible for managing client services effectively, with a specific focus on COBRA administration. Her role also involves enhancing the customer experience, particularly during open enrollment periods.
Previous Experience at Aon Hewitt
Prior to joining Alight Solutions, Eleni worked at Aon Hewitt as a Benefits Administrator. She held this role from 2012 to 2017, accumulating five years of experience. During her tenure, she developed her expertise in benefits administration and honed her client management skills. This role served as a foundation for her current responsibilities in client care and benefits services.
Office Management Experience
Before her tenure at Aon Hewitt, Eleni was employed at Rogers & Hollands Jewelers. From 2010 to 2012, she worked as an Office Manager, where she gained significant administrative experience. This role provided her with valuable skills in office management and administrative tasks, which she later applied in her subsequent positions in the IT and services industry.
Educational Background
Eleni Makridakis attained her Bachelor of Science (BS) degree in Business Administration and Management, General from Roosevelt University. She studied at the university from 2006 to 2008. Her academic background laid the groundwork for her career in client management and administrative roles. The comprehensive business education she received has been instrumental in her professional development.
Expertise in Customer Experience
Eleni Makridakis possesses noteworthy expertise in enhancing customer experience, particularly within the scope of open enrollment periods. Her decade-long career at Alight Solutions has been marked by her ability to manage client services with a focus on COBRA administration. She leverages her skills to ensure seamless and efficient customer interactions, underscoring her proficiency in client care.