Eleni Stathakou Petrou
About Eleni Stathakou Petrou
Eleni Stathakou Petrou is a Customer Care Client Manager at Alight Solutions in Toronto, Ontario, Canada, with extensive experience in customer care and client relationship management.
Current Position at Alight Solutions
Eleni Stathakou Petrou currently holds the position of Customer Care Client Manager at Alight Solutions. Based in Toronto, Ontario, Canada, Eleni is responsible for managing client relationships and ensuring high levels of customer satisfaction. With a focus on addressing client needs and enhancing service effectiveness, Eleni brings a wealth of experience to this role.
Previous Role at Alight Solutions
From 2016 to 2022, Eleni Stathakou Petrou served as a Customer Care Team Manager at Alight Solutions in Toronto. During her six-year tenure, she led various initiatives aimed at improving team performance and enhancing the quality of customer care services. Eleni was pivotal in implementing professional development programs to boost organizational productivity and meet employee growth needs.
Experience at Aon Hewitt Canada
Eleni Stathakou Petrou worked as a Benefits Administration - French Bilingual professional at Aon Hewitt Canada from 2013 to 2016 in Toronto. In this role, she managed benefits administration with a bilingual focus, serving both French and English-speaking clients. This position helped her gain substantial experience in client servicing and navigating complex benefits systems.
Role as General Manager in Greece
Eleni Stathakou Petrou has a background in general management from her role as General Manager at Grigoris Mikrogeumata in Korinthos, Greece from 2008 to 2010. In this position, she was responsible for overseeing day-to-day operations, ensuring smooth business processes, and managing staff to maintain high service standards.
Educational Background in Travel and Tourism
Eleni Stathakou Petrou studied at the Ecole d'hotellerie et de tourisme de Liege and the Ecole d'hotellerie et de tourisme de la ville de Liege, earning college degrees in Tourism and Travel Services Management. From 2004 to 2008, her studies specialized in translation and travel and tourism, equipping her with a diverse skill set that has been instrumental in her professional journey.