Emily Jones
About Emily Jones
Emily Jones is a Customer Care Team Manager at Alight Solutions and a Quality Assurance Specialist at Siemens, with over a decade of experience in quality assurance and customer care management.
Current Position at Siemens
Emily Jones is currently employed as a Quality Assurance Specialist at Siemens. She began her role in August 2020, bringing over a decade of experience in quality assurance to the company. Her past experience in customer care management enhances her capabilities in ensuring high standards and compliance within the quality assurance functions at Siemens.
Customer Care Team Manager at Alight Solutions
Emily Jones holds the position of Customer Care Team Manager at Alight Solutions. In this role, she is responsible for overseeing the customer care team, leveraging her extensive experience in management and quality assurance. Her insights in Human Resources Management and Services play a pivotal role in enhancing the customer care processes and team performance at Alight Solutions.
Educational Background
Emily Jones studied at the University of Central Florida, where she earned a Bachelor of Science - BS in Human Resources Management and Services. She completed her degree over the course of four years, from 2004 to 2008. Her educational background provides her with a solid foundation in human resource practices, which is instrumental in her quality assurance and customer care management roles.
Professional Background and Expertise
Emily Jones brings over a decade of experience in quality assurance and customer care management to her current roles. She has developed a strong expertise in ensuring compliance and high standards within organizational processes. Her background in Human Resources Management and Services complements her professional skills, allowing her to effectively manage teams and enhance customer service operations. Previously, she held a managerial position at Alight Solutions, supervising the customer care team.