Emily Leatherberry
About Emily Leatherberry
Title
Emily Leatherberry holds the title of Customer Care Client Manager at Alight Solutions. In this role, she manages the quality and delivery of services for various spending and reimbursement accounts. These include Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), and numerous other benefit programs.
Current Position at Alight Solutions
Emily Leatherberry is currently employed at Alight Solutions, based in Lincolnshire, Illinois, United States. She has been with the company since April 2017. As the Customer Care Client Manager, she is responsible for overseeing the Your Spending Account (YSA) business and ensuring the quality delivery of various financial administration services.
Previous Experience at Aon
Emily Leatherberry previously worked at Aon as a Customer Service Client Manager from 2011 to 2017. During her tenure at Aon, located in London, Greater London, United Kingdom, she gained valuable experience in managing customer care quality and the delivery of complex financial administration services.
Education and Expertise
Emily Leatherberry pursued higher education at the University of Central Florida, where she studied Communication and Psychology from 2011 to 2014. Prior to that, she attended Daytona College and earned an Associate of Arts in Psychology from 2008 to 2011. Her educational background has provided her with a strong foundation in understanding human behavior and communication, essential for her roles in customer service and client management.