Eric Bratcher
About Eric Bratcher
Eric Bratcher is a Health Client Manager at Alight Solutions with extensive experience in client management and customer service within the health sector.
Current Position at Alight Solutions
Eric Bratcher is currently serving as a Health Client Manager at Alight Solutions. In this role, he is responsible for overseeing client relationships and ensuring the delivery of health-related services to Alight's clients. His extensive experience within the company contributes significantly to his ability to manage complex client needs effectively.
Previous Roles at Alight Solutions
Eric Bratcher has progressed through multiple positions at Alight Solutions over an 8-year period. He started as a Customer Service Representative (2015-2017), moved on to become a Customer Care Client Specialist (2017-2018), then a Health Client Specialist (2018-2019), and currently holds the role of Health Client Manager. His trajectory within the company indicates a strong proficiency in client and customer service, particularly within the health sector.
Educational Background
Eric Bratcher completed his studies at the University of Central Florida, where he attended from 2002 to 2008. His educational background laid the foundation for his diverse career, equipping him with the skills necessary for roles in both family and child services as well as corporate client management.
Early Career in Family and Child Services
Before transitioning to the corporate sector, Eric Bratcher spent 7 years working in family and child services. He was a Family Case Manager at Devereux from 2007 to 2012, and later served as a Dependency Specialist at the same organization (2011-2013). These roles provided him with a deep understanding of dependency management and casework, which are essential for client-focused positions.
Operations Management at Universal Orlando Resort
In addition to his client management expertise, Eric Bratcher has a background in operations management from his time at Universal Orlando Resort. He worked in operations for a year from 2012 to 2013. This experience helped him develop strong operational skills, which have been beneficial in his subsequent roles at Alight Solutions.