Eric Tannenbaum
About Eric Tannenbaum
Eric Tannenbaum is a Sr. Manager (Performance Team Leader) at Alight Solutions in Lincolnshire, Illinois, with extensive experience in client success and operational management.
Company
Eric Tannenbaum currently works at Alight Solutions as a Senior Manager (Performance Team Leader) in Lincolnshire, Illinois. Alight Solutions is known for providing business process outsourcing, as well as human capital and management consulting services. Eric's role involves leading performance teams, focusing on client satisfaction and operational efficiency.
Title
Eric Tannenbaum holds the position of Sr. Manager (Performance Team Leader) at Alight Solutions. His responsibilities in this role include defining, measuring, and reporting key indicators of success to client leadership teams.
Education and Expertise
Eric Tannenbaum has a Master’s Degree from Northwestern University in Communication Systems, Strategy, and Management, completed between 2004 and 2006. He also holds a Bachelor’s Degree in Computer Information Systems from DeVry University, achieved between 1998 and 2002. His expertise spans communication systems, strategy, and management, as well as computer information systems.
Professional Background
Eric Tannenbaum has a diverse and extensive professional background. Prior to his current role at Alight Solutions, he worked as an Independent Consultant in Vernon Hills, IL from 2016 to 2017. He has also held two significant positions at Aptus Health: Director, Account Management (2015-2016) and Director, Client Delivery Operations (2007-2015). Before that, he served as Lead, Operational Readiness Coordinator at Allstate (1999-2007) and Project Consultant at Convergys (1998-1999).
Leadership and Client Management
In his role at Alight Solutions, Eric Tannenbaum leads a team of Client Success professionals, focusing on building effective working relationships and providing career and development coaching. He is responsible for managing books of business exceeding $5 million annually within the Healthcare Navigation unit. He also serves as an escalation point for risks, identifying and eliminating potential issues through stabilization and remediation planning.