Eva Lau
About Eva Lau
Eva Lau is a Health Insurance Specialist at Alight Solutions with a diverse background in customer service, health insurance, and public speaking.
Company
Eva Lau is currently employed at Alight Solutions as a Health Insurance Specialist. Alight Solutions is a leading provider of human capital solutions that helps organizations achieve great outcomes by transforming their business processes.
Title
Eva Lau holds the position of Health Insurance Specialist. In this role, she is responsible for managing health insurance plans and ensuring that clients receive comprehensive health coverage solutions tailored to their needs.
Career Background
Eva Lau has an extensive career background in health insurance and customer service roles. She previously worked at ASSURANCE IQ, Spectraforce Technologies, and Independence Blue Cross as a Health Insurance Specialist in 2020. Additionally, Eva has experience as an OESC Unemployment Specialist Mentor at Workforce Logiq and served in multilingual telesales roles at Spectraforce Technologies and EmblemHealth. Her experience spans various customer service positions including Professional Travel Consultant at Teleperformance, USA, and Customer Service Representative roles at Toys'R'Us and Dialog Direct.
Education and Expertise
Eva Lau earned her Bachelor of Science in Health Services Administration from the University of Central Florida in 2021 and obtained an Associate of Arts degree from the same institution in 2019. She is skilled in public speaking, social media management, and Microsoft PowerPoint, which are instrumental in client engagement, marketing, and creating effective presentations and training materials.
Professional Skills and Experience
With a robust background in customer service, Eva Lau has honed her skills in various roles such as Realtor's Assistant at Ellington LLC Enterprises and Receptionist at Spa Nails, where she worked for seven years. Her roles as a Document Organizer at a Tourist Agency and Professional Travel Consultant at Teleperformance, USA, further enriched her expertise in customer relations and administrative tasks, making her well-rounded in both the health insurance and customer service industries.