Farshad Tehrani
About Farshad Tehrani
Farshad Tehrani is the Customer Service Team Lead at Alight Solutions in Toronto, Ontario, Canada, with extensive experience in customer service and management roles across various companies.
Title
Farshad Tehrani is the Customer Service Team Lead at Alight Solutions in Toronto, Ontario, Canada.
Work Experience at Alight Solutions
As the Customer Service Team Lead at Alight Solutions, Farshad Tehrani manages a team of 25 Customer Service Representatives. His responsibilities include setting KPI goals for customer satisfaction and ensuring the team consistently meets these targets. He conducts monthly performance reviews to communicate expectations and results and provides one-on-one coaching to improve individual performance. Additionally, he handles technical problems and access issues and oversees daily operations and reporting for the Client Manager and Operation Manager.
Previous Roles in Customer Service
Prior to his current role, Farshad Tehrani worked at Affinity_Global (Rogers) as a Customer Service Representative in 2021 in Toronto, Ontario, Canada. He has also served as Customer Care & Service Center Supervisor at FANAP from 2016 to 2021 in Tehran, Iran. In this role, he led the customer care team and oversaw service center operations.
Career in IT and Sales
Farshad Tehrani's professional background includes roles in IT and sales. He was an IT Technical Support Specialist at Parham from 2015 to 2016 in Tehran, Iran. Earlier, he worked as a Sales Manager at Eldorado Rwanda for 11 months in 2014 in Kigali, Rwanda. He has also held roles as Rating & Mediation Specialist and Billing Agent at MTN Irancell from 2005 to 2013 in Tehran, Iran.
Education and Expertise
Farshad Tehrani has a solid educational foundation in business and technology. He earned a Bachelor of Business Advertising Management from the University of Applied Science and Technology, where he studied from 2017 to 2019. He also holds an Associate Degree in Business from the same institution, achieved between 2015 and 2017. Additionally, he has a diploma in Computer and Information Sciences and Support Services from Taleghani, completed from 2000 to 2002.