Frankie Johnson
About Frankie Johnson
Frankie Johnson is a Customer Care Representative at Alight Solutions in Lincolnshire, Illinois, and also works as a Customer Service Cashier at Roses Express in Sonoma, California. Frankie has a Bachelor of Arts in Criminal Justice and Corrections from Winston-Salem State University and has experience in various customer service roles.
Current Position at Alight Solutions
Frankie Johnson is currently employed as a Customer Care Representative at Alight Solutions in Lincolnshire, Illinois, United States. In this role, Frankie is responsible for addressing customer inquiries, resolving issues, and providing support to clients. This position allows Frankie to apply extensive customer service experience to enhance client satisfaction.
Role at Roses Express
Frankie Johnson also holds a concurrent position as a Customer Service Cashier at Roses Express in Sonoma, California, United States. This role involves handling transactions, assisting customers with their purchases, and ensuring a smooth checkout experience. By working in this capacity, Frankie continues to develop skills in customer service and retail operations.
Previous Work at Wells Fargo
In 2018, Frankie Johnson worked as a Credit Investigator at Wells Fargo in San Francisco, California, United States, for 5 months. This role involved investigating credit applications, assessing creditworthiness, and ensuring compliance with relevant financial regulations. The experience provided Frankie with valuable insights into the financial industry and honed investigatory skills.
Academic Background
Frankie Johnson completed a Bachelor of Arts in Criminal Justice and Corrections from Winston-Salem State University. Studying from 2013 to 2017, Frankie gained extensive knowledge in the fields of corrections and criminal justice. This academic foundation has provided a strong basis for understanding various aspects of law enforcement, public safety, and the criminal justice system.
Customer Service Experience
Frankie Johnson has extensive experience working in customer service roles across multiple industries. This includes positions at Alight Solutions as a Callcenter Customer Service Representative and Customer Care Representative, and as a Customer Care Representative at Ruffalo Noel Levitz in Cedar Rapids, Iowa, from 2015 to 2016. These roles have enabled Frankie to develop a diverse skill set in handling customer inquiries, resolving issues, and maintaining client satisfaction.