Gabriel Pietri
About Gabriel Pietri
Gabriel Pietri is the Customer Care Manager at Alight Solutions in San Juan, Puerto Rico, with over eight years of experience in the role. He has a background in marketing and leadership from his previous positions at Starbucks and holds a Bachelor of Business Administration from Universidad de Puerto Rico.
Professional Experience at Alight Solutions
Gabriel Pietri has been with Alight Solutions for over 8 years, starting in July 2015. Currently, he serves as the Customer Care Manager in San Juan, Puerto Rico. His role involves managing customer relationships and ensuring customer satisfaction. This position highlights his ability to handle complex customer care operations and showcases his leadership in a managerial capacity.
Previous Roles at Starbucks
Gabriel Pietri worked at Starbucks in various capacities before transitioning to his role at Alight Solutions. From 2014 to 2015, he served as a Marketing Intern, gaining valuable experience in marketing strategies and customer engagement. Prior to that, he worked as a Shift Supervisor from 2011 to 2016, where he developed leadership skills and managed team operations. These roles indicate his versatility and ability to adapt to different areas within a business setting.
Educational Background in Marketing
Gabriel Pietri studied at the Universidad de Puerto Rico, where he earned a Bachelor of Business Administration (B.B.A.) in Marketing. He was enrolled from 2008 to 2013, focusing on marketing principles and business administration. This educational background laid the foundation for his diverse skill set in both marketing and customer care.
Transition from Marketing to Customer Care
Gabriel Pietri transitioned from a marketing role at Starbucks to a customer care management role at Alight Solutions. This career shift demonstrates his ability to leverage his marketing expertise in customer care settings. His experience in both fields showcases a diverse skill set and versatility in handling different aspects of business operations.
Leadership and Regional Expertise
Having worked in supervisory roles at Starbucks and now as a Customer Care Manager at Alight Solutions, Gabriel Pietri possesses strong leadership skills. His current role in Puerto Rico highlights his regional expertise, making him well-versed in managing customer care operations within this locale. His leadership experience is further supported by his prior role as a Shift Supervisor, showcasing his capacity to lead and manage teams effectively.