Gabrielle Fernandez
About Gabrielle Fernandez
Gabrielle Fernandez is a Benefits Specialist Manager at Alight Solutions in Toronto, Ontario, Canada, with a background in human resources and benefits administration.
Benefits Specialist Manager at Alight Solutions
Gabrielle Fernandez currently serves as a Benefits Specialist Manager at Alight Solutions in Toronto, Ontario, Canada. In her role, she manages a team of specialists who are responsible for delivering efficient and effective service to customers through phone and electronic communications. Gabrielle ensures a customer-centric environment, where her team is engaged and committed to providing outstanding customer experiences. She collaborates with the Operations team to address and resolve client issues, ensuring total customer satisfaction. Additionally, Gabrielle supports all Canada pension clients and works closely with different Operations teams to prepare and support various client events.
Previous Roles in Human Resources and Benefits Administration
Prior to her current role, Gabrielle Fernandez gained extensive experience in human resources and benefits administration. From 2015 to 2017, she worked at Aon Hewitt/Alight Solutions as a Payroll and Benefits Administrator in Toronto, Ontario, Canada. Earlier, she served as a Benefits Administrator at Randstad Canada for six months from 2014 to 2015. Gabrielle also interned at Westin Harbour Castle as a Human Resources Intern for three months in 2013. Additionally, she worked as a Sales Associate at Sears Canada in Brampton, ON, from 2008 to 2014, gaining essential customer service and sales experience.
Educational Background in Human Resources and Sociology
Gabrielle Fernandez has a strong educational background that supports her professional career. She studied Human Resources Management at George Brown College and achieved a Postgraduate Certificate in 2013. Moreover, Gabrielle holds a Bachelor of Arts (B.A.) in Sociology from York University, where she completed her degree from 2006 to 2011. Her academic credentials laid a solid foundation for her expertise in human resources and benefits administration.
Team Leadership and Development
In her managerial role at Alight Solutions, Gabrielle Fernandez is focused on team leadership and development. She coaches, mentors, and develops specialists to help them achieve both individual and team targets. Gabrielle evaluates calls as part of the company's Quality Program, identifying training needs and providing the necessary training to her team members. This focus on continuous improvement and professional development ensures the high performance and engagement of her team, contributing to the overall success of the organization.