Gary Pozek

Gary Pozek

Capacity Manager Workforce Management @ Alight Solutions

About Gary Pozek

Gary Pozek is the Capacity Manager Workforce Management at Alight Solutions, with over 20 years of experience in customer service client management, business intelligence data analytics, and report development.

Current Role at Alight Solutions

Gary Pozek is currently working at Alight Solutions as the Capacity Manager for Workforce Management. In this role, he specializes in capacity management and workforce operations. He consistently exceeds client needs by analyzing reporting metrics and understanding underlying calculations. Gary is known for taking proactive action steps to ensure KPIs are achieved by reviewing trends, staffing, and projecting future results.

Previous Experience at Aon Hewitt

Gary Pozek worked at Aon Hewitt in various capacities from 2010 to 2014 in the Orlando, Florida area. He served as a Client Manager II from 2012 to 2014 and a Benefits Metrics Analyst from 2010 to 2012. In these roles, Gary developed his expertise in client management, business intelligence data analytics, and report development.

Work at Hewitt Associates LLC

Prior to Aon Hewitt, Gary Pozek worked at Hewitt Associates LLC from 1999 to 2010 in the Orlando, Florida area. He held the position of Client Manager from 1999 to 2006 and was promoted to Client Manager II from 2006 to 2010. With over a decade at the company, Gary honed his skills in customer service client management and business analytics.

Long-Term Tenure at Citigroup

Gary Pozek spent 13 years at Citigroup as a Unit Manager from 1986 to 1999. During this period, he gained extensive experience in customer service client management. This role laid the foundation for his future career in capacity management and workforce operations.

Expertise in Data Analytics and Workforce Management

With over 20 years of experience, Gary Pozek has a unique skill set that combines data analytics with practical workforce management solutions. He effectively consults clients on best practices tailored to their needs, leveraging his comprehensive background in business intelligence, data analytics, and customer service.

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