Gary Pozek
About Gary Pozek
Gary Pozek is a Capacity Manager at Alight Solutions in Lincolnshire, Illinois, with over 20 years of experience in customer service client management, business intelligence data analytics, and capacity management.
Current Role at Alight Solutions
Gary Pozek currently holds the position of Capacity Manager at Alight Solutions based in Lincolnshire, Illinois, United States. He has been in this role since June 2014. As the Capacity Manager, Gary's responsibilities include ensuring that key performance indicators (KPIs) are met by analyzing trends, managing staffing levels, and forecasting future results. His expertise in capacity management and workforce operations allows him to effectively consult clients on best practices tailored to their specific needs.
Previous Experience at Aon
Before joining Alight Solutions, Gary Pozek worked at Aon in various capacities over a span of more than a decade. From 2012 to 2014, he served as a Client Manager Ll in London, Greater London, United Kingdom. Prior to this, he was a Benefits Metrics Analyst from 2010 to 2012, also in London. His initial role at Aon was as a Client Manager which he held from 2000 to 2006, leveraging his skills in client management and business intelligence.
Role at Citi
Gary Pozek has also amassed significant experience during his 13-year tenure at Citi. He worked as a Unit Manager from 1986 to 1999 in New York, New York, United States. This role allowed him to develop valuable skills in customer service, client management, and business operations, which have significantly contributed to his comprehensive expertise in the field.
Expertise in Customer Service and Analytics
Gary Pozek possesses over 20 years of professional experience in customer service, client management, business intelligence, data analytics, and capacity management. He specializes in analyzing reporting metrics and understanding the underlying calculations to proactively take action steps. His extensive background enables him to effectively review trends, manage staffing, and project future outcomes to ensure that KPIs are consistently achieved.