Heather Miller
About Heather Miller
Heather Miller is a Delivery Specialist at Alight Solutions in Orlando, Florida, with a background in health and welfare benefits administration and extensive experience in client management and process improvement.
Current Role at Alight Solutions
Heather Miller is currently employed as a Delivery Specialist at Alight Solutions in the Orlando, Florida area. In her role, she handles complex tasks such as client escalations and report analysis. She manages projects by coordinating with clients, third parties, and other services within Alight Solutions. Heather is responsible for developing client acceptance test plans and supporting the client testing experience.
Previous Positions at Alight Solutions and Aon Hewitt
Heather Miller has accumulated extensive experience in health and welfare benefits administration. She previously worked at Alight Solutions as a Health and Welfare Benefits Administrator for 11 months from 2017 to 2018 in Orlando, Florida. Before that, she worked at Aon Hewitt for three years as a Health and Welfare Benefits Administrator from 2014 to 2017, also in the Orlando area.
Early Career and Diverse Experience
Heather Miller's early career includes various customer service and production roles. She worked as a Produce Production Team Member at Whole Foods Market from 2011 to 2014 and was a Merchandise Cast Member at Walt Disney World from 2010 to 2012, both in Orlando, Florida. Heather also gained experience as a Cashier at Cost Plus World Market for nine months from 2009 to 2010 in Lafayette, Louisiana, and as a Customer Service Associate at Circuit City from 2008 to 2009.
Educational Background
Heather Miller holds a degree in History from the University of Louisiana at Lafayette, where she studied from 2004 to 2010. Prior to that, she attended the Louisiana School for Math, Science, and the Arts from 2002 to 2004. Her academic background complements her career in the service and benefits administration sectors.
Skills and Responsibilities
In her professional roles, Heather Miller is known for her ability to manage ongoing client work using standard project management principles. She supports service level agreements and performance metrics, ensuring timely and quality delivery of work. Heather collaborates with clients to resolve issues, completes daily responsibilities involving third-party providers, and supports quality assurance efforts of ongoing processes. She provides coaching and development for Benefits Operations Administrators and identifies process improvement opportunities to ensure a culture of continuous improvement.