Heather Oliver Brooks
About Heather Oliver Brooks
Heather Oliver Brooks is the Senior Director Defined Benefit at Alight Solutions in Orlando, Florida, specializing in defined benefit pension plan administration and ERISA compliance.
Current Title and Role at Alight Solutions
Heather Oliver Brooks currently serves as the Senior Director for Defined Benefit at Alight Solutions. In this capacity, she is responsible for overseeing the management of defined benefit pension plans and ensuring compliance with the Employee Retirement Income Security Act (ERISA). Heather operates out of the Orlando, Florida office where she leverages her expertise to deliver strategic client management and quality assurance.
Work Experience at Alight Solutions
Heather Oliver Brooks joined Alight Solutions in January 2018 and has been a key player in their defined benefit sector ever since. In addition to her role as Senior Director, she also serves as a Defined Benefit Client Leader, focusing on delivering exceptional client service and driving process improvements within the organization. Based in Orlando, Florida, Heather plays a crucial role in project management and ensures that client expectations are met and exceeded.
Previous Experience at Aon Hewitt
Prior to her tenure at Alight Solutions, Heather Oliver Brooks worked at Aon Hewitt as a Client Leader. During her time there, she honed her skills in client management and quality assurance. Her responsibilities included managing the delivery of defined benefit plan services, improving processes, and ensuring high standards of client satisfaction in the Orlando, Florida area.
Expertise in Defined Benefit Pension Plan Administration
Heather Oliver Brooks specializes in Defined Benefit Pension Plan Administration and ERISA compliance. Her expertise includes client management, quality assurance, process improvements, and project management. Her extensive knowledge and skills make her a valuable asset in managing complex defined benefit plans, ensuring compliance with regulatory requirements, and delivering high-quality service to clients.