Heather Sternberg
About Heather Sternberg
Heather Sternberg is the Director, Customer Care Client Leader at Alight Solutions, with over 20 years of experience in customer service and client management.
Company
Heather Sternberg is currently employed at Alight Solutions, where she holds the position of Director, Customer Care Client Leader. She began her role at Alight Solutions in June 2017, marking over six years of tenure with the company. Her role involves overseeing client care strategies and ensuring customer satisfaction.
Title
Heather Sternberg serves as the Director, Customer Care Client Leader at Alight Solutions. Her responsibilities include managing customer care operations, leading client service initiatives, and driving customer satisfaction.
Education and Expertise
Heather Sternberg completed her MBA in Management at Roosevelt University from 2000 to 2004. Prior to that, she studied at St. Norbert College from 1995 to 1999. Her academic background, combined with over 20 years of experience in customer service and client management, underscores her expertise in this domain.
Background
Heather Sternberg has a robust background in customer service and client management. She spent 18 years at Aon Hewitt, first as a Customer Service Manager from 1999 to 2006, and then as an Implementation Consultant from 2006 to 2017. In 2017, she transitioned to Alight Solutions, where she continues her career in customer care leadership.
Experience at Aon Hewitt
Before joining Alight Solutions, Heather Sternberg dedicated 18 years to Aon Hewitt. She worked as a Customer Service Manager from 1999 to 2006, where she managed customer service teams and ensured client satisfaction. Subsequently, from 2006 to 2017, she served as an Implementation Consultant, focusing on client onboarding and implementation projects.