Heidi Agcaoili
About Heidi Agcaoili
Heidi Agcaoili is a Customer Service Representative currently working at Sitel and Alight Solutions. She has a diverse background with experience in the healthcare, retail, and social welfare sectors.
Current Position at Sitel
Heidi Agcaoili is a Customer Service Representative currently working at Sitel. She began her role at Sitel in August 2016 and continues to serve in this capacity. As a customer service representative, she handles customer inquiries, troubleshooting issues, and providing effective solutions. This position allows her to utilize her customer service skills and experience gained from working in various industries.
Current Role at Alight Solutions
Heidi Agcaoili also serves as a Customer Service Representative at Alight Solutions. In this dual role, she manages customer interactions, resolves queries, and ensures a high level of customer satisfaction. Her diverse experience across multiple organizations equips her with unique problem-solving abilities and adaptability in customer service.
Past Experience as Credit Investigator at UCPB
In 2016, Heidi Agcaoili worked for three months as a Credit Investigator at UCPB. During her time there, she conducted credit assessments and verified financial information for loan applications. This brief tenure enhanced her understanding of financial services and investigative processes.
Education Background
Heidi Agcaoili holds a Bachelor of Arts degree from Pillar College, which she earned after studying there from 2009 to 2013. She also attended Mapúa University for one year, from 2008 to 2009, where she pursued a Bachelor of Science. Her educational background contributes to her analytical and interpersonal skills, supporting her proficiency in customer service roles.
Field Work with Department of Social Welfare and Development
Heidi Agcaoili gained field experience in 2015 when she worked as a Field Enumerator for the Department of Social Welfare and Development. For two months, she collected data and information that contributed to social welfare programs. This role provided her with insights into governmental operations and the importance of accurate field data collection.