Hernand A. Porrata Perez
About Hernand A. Porrata Perez
Hernand A. Porrata Perez is a Customer Care Specialist currently working at Santander Consumer USA, Aon Hewitt, and Alight Solutions in Puerto Rico.
Current Roles at Santander Consumer USA
Hernand A. Porrata Perez currently serves as a Collections Representative at Santander Consumer USA in San Juan, PR, Puerto Rico. He started in this role in July 2018. His responsibilities involve managing collections processes and interacting with customers to resolve arrears and other related issues.
Customer Service Role at Aon Hewitt
Hernand A. Porrata Perez currently holds a position as a Customer Service Representative at Aon Hewitt. His work predominantly involves addressing customer inquiries, providing support, and ensuring satisfaction in various service-related concerns. His role necessitates strong communication skills and the ability to handle complex customer service scenarios.
Customer Care Specialist at Alight Solutions
In addition to his roles at Santander Consumer USA and Aon Hewitt, Hernand A. Porrata Perez also functions as a Customer Care Specialist at Alight Solutions in Puerto Rico. His role requires him to support customers by addressing their service needs, enhancing the user experience, and ensuring prompt resolution of issues.
Previous Experience as Team Leader Taxi Dispatchers at Aerostar Airport Holdings, LLC
Hernand A. Porrata Perez worked at Aerostar Airport Holdings, LLC as Team Leader Taxi Dispatchers in 2014 for seven months. During his tenure, he managed and coordinated taxi dispatch teams, ensuring efficient operations and service delivery at the airport.
Prior Role as Cash Management Officer at EVERTEC
From 2012 to 2013, Hernand A. Porrata Perez served as a Cash Management Officer at EVERTEC for nine months. In this capacity, he was responsible for overseeing cash management processes, ensuring financial accuracy, and maintaining secure handling of cash transactions.
Educational Background in Business and Management
Hernand A. Porrata Perez studied at the University of Phoenix from 2013 to 2016, where he completed a program in Business, Management, and Marketing. This academic background has provided him with essential knowledge and skills for his roles in customer service and management.
Sports Entertainment and Event Management Studies
Hernand A. Porrata Perez has a background in Sports Entertainment and Event Management, having studied at Johnson & Wales University from 2009 to 2013. This education has equipped him with expertise in event management and the sports entertainment industry.