Ian Burke
About Ian Burke
Ian Burke is a Programmer Analyst, Advanced at Alight Solutions in the United States, with a diverse background in customer service, sales, and technology.
Current Role at Alight Solutions
Ian Burke currently serves as a Programmer Analyst, Advanced at Alight Solutions in the United States. He began this role in May 2019, bringing with him a breadth of experience from his previous positions. In this capacity, he is involved in complex programming and analysis tasks, contributing to the technological capabilities and efficiencies of the company.
Previous Work at Alight Solutions
Prior to his current role, Ian Burke worked as a Customer Service Representative at Alight Solutions from 2018 to 2019. During this 9-month period, he handled customer inquiries and issues, leveraging his problem-solving skills to enhance customer satisfaction. This role provided him with invaluable experience in client interaction and service.
Experience at Ashley Furniture Homestores
Ian Burke was employed as a Sales Specialist at Ashley Furniture Homestores from 2017 to 2018 for a duration of 7 months. In this role, he was responsible for driving sales, assisting customers with inquiries, and ensuring a high level of customer service. His work in the retail sector equipped him with sales strategies and customer engagement skills.
Role at UnitedHealth Group
Between 2015 and 2017, Ian Burke worked as a Customer Service Representative at UnitedHealth Group in the United States. Over these 2 years, he developed proficient communication skills and learned to handle a variety of customer service challenges within the healthcare industry. This experience helped in sharpening his ability to manage customer expectations effectively.
Educational Background
Ian Burke completed his high school education at Ronald Wilson Reagan High School, where he earned his High School Diploma from 2009 to 2012. His early education laid the foundation for his diverse career path, which has spanned multiple industries, including healthcare, retail, and technology.