Ilona Krawczyk
About Ilona Krawczyk
Ilona Krawczyk is the Customer Care Operations Services Manager at Alight Solutions, with over 12 years of experience in customer service and sales roles across various companies in Cracow, Poland.
Title
Ilona Krawczyk serves as the Customer Care Operations Services Manager at Alight Solutions. Her role involves overseeing customer care operations, ensuring optimal service delivery and client satisfaction.
Professional Journey at Alight Solutions
Ilona Krawczyk has demonstrated significant career growth at Alight Solutions. Starting as a Customer Service Specialist in 2017, she transitioned to a Customer Care Delivery Analyst in 2019, showcasing a dedication to enhancing customer service operations. In her current role as Customer Care Operations Services Manager, Ilona continues to contribute to the company’s mission of providing excellent client support.
Experience in the Financial Sector
Ilona Krawczyk possesses valuable experience in the financial sector, having worked at Bank Millennium S.A. as a Customer Assistant and at PZU Życie S.A. in both senior customer service and client advisory roles. This experience has equipped her with a deep understanding of customer assistance and corporate sales management.
Telesales and Retail Experience
Ilona Krawczyk's career includes roles in telesales and fashion retail. She worked as a Telesales Representative at Eniro Polska and as a Sales Advisor at Prima Moda SA. These positions highlight her versatility and capability in handling diverse client-facing responsibilities.
Educational Background
Ilona Krawczyk holds a Master’s Degree in Cultural Studies/Mediterranean Civilization from Jagiellonian University. Her academic background provides a unique perspective that complements her extensive career in customer service and sales.