Jake Barnes, Pmp
About Jake Barnes, Pmp
Jake Barnes, PMP, is a Data Analyst Advanced at Alight Solutions in the Greater Atlanta Area with extensive experience in project management and technology systems analysis.
Current Role at Alight Solutions
Jake Barnes currently holds the position of Data Analyst Advanced at Alight Solutions. Operating in the Greater Atlanta Area, he plays a crucial role in managing and analyzing data to support various business functions. His responsibilities likely include interpreting complex data sets, leveraging analytics tools, and providing actionable insights to drive decision-making within the organization.
Previous Experience at Wellington-Royce Corporation
Before his current role, Jake Barnes worked as a Project Manager at Wellington-Royce Corporation. His tenure at this Atlanta, GA-based company lasted for 6 months in 2016. During this period, he was responsible for managing project lifecycles, ensuring timely completion of deliverables, and coordinating with cross-functional teams to meet project goals.
Project Management at Linkage, Inc.
From 2011 to 2016, Jake Barnes was employed at Linkage, Inc. as a Project Manager. Over the course of five years in Alpharetta, GA, he managed multiple projects, focusing on efficiency and successful execution. His role entailed planning, resource allocation, risk management, and stakeholder communication to achieve project objectives.
Career at FedEx Office
Jake Barnes has had an extensive career with FedEx Office, spanning various roles from 1998 to 2011 in the Atlanta Metropolitan Area and Alpharetta, GA. He served as a Center Manager, Technology Systems Analyst / IT Project Manager, and Project Manager / Senior Technology Specialist. His responsibilities included overseeing center operations, implementing IT projects, and managing technology systems to enhance service delivery and operational efficiency.
Key Projects and Impact
Throughout his career, Jake Barnes has spearheaded several significant projects. Notably, he overhauled contact center reporting processes, reducing delivery time by five business days and cutting down ad-hoc report needs by 90%. He also designed a new contact center QA scoring system, improving review times by 14 business days and increasing score accuracy by 33%. Additionally, he led the automation and optimization of the benefits confirmation process, reducing backlog from over 6000 to under 100, and implemented a workforce management and forecasting system that improved call answer SLA’s from 62% to 83%. Furthermore, he created a new commission review process to correct payroll inaccuracies, reducing manual paycheck corrections by 21%.