Janice Haley
About Janice Haley
Janice Haley is an HRO Processing Assistant III at Alight Solutions in The Woodlands, with extensive experience in customer service and technical support roles.
Current Position at Alight Solutions
Janice Haley currently holds the position of HRO Processing Assistant III at Alight Solutions located in The Woodlands. In her role, she specializes in handling various human resource operations including benefits administration, technical support, billing reconciliation, and account adjustments. Her responsibilities also involve providing comprehensive HR support, offering supervisor support, and acting as a subject matter expert in retirement, pension, and life and death support.
Previous Role at Aon Hewitt
Before joining Alight Solutions, Janice Haley worked at Aon Hewitt for a noteworthy duration. She held the role of HRO Processing Assistant Level 3 from 2015 to 2017 and earlier served as a Senior Customer Service Associate from 2010 to 2017. In these capacities, she handled chat support, data entry tasks, and provided specialized support in medical benefits along with front office support. Her tenure at Aon Hewitt also included responsibilities in quality reviews and call monitoring.
Experience as an Independent Consultant
Janice Haley also worked at Mary Kay Independent Consultant as an Independent Consultant for a short tenure of 5 months from 2015 to 2016 in Spring, Texas. During this period, she expanded her experience in the field by providing individualized consulting services, undoubtedly leveraging her extensive background in customer service and sales.
Early Career Roles
Janice Haley's early career includes diverse roles that have built a solid foundation for her expertise in customer service and technical support. She worked as a Front Desk Coordinator at Total Sleep Diagnostics Inc for 5 months from 2008 to 2009, handled technical support at National Processing Company from 2007 to 2008, and served as a Quality Specialist at Convergys from 2005 to 2007. Additionally, her experience includes a brief stint as a Sales Associate at CCC Interactive in 2005 and a role as a Customer Service Representative at Sycuan Casino from 2003 to 2004.
Educational Background
Janice Haley completed her high school education at Mount Miguel High School, where she studied from 1998 to 2000. Her educational background has supported her in developing a comprehensive skill set that includes technical support, data entry, and customer service expertise, forming the basis for her various professional roles over the years.