Jason Quinton Johnson, Ii
About Jason Quinton Johnson, Ii
Jason Quinton Johnson, Ii is the Director, Customer Care Client Leader at Alight Solutions, with a strong background in customer service management and transformational change initiatives.
Title and Current Role
Jason Quinton Johnson, II is currently serving as the Director, Customer Care Client Leader at Alight Solutions. In this role, he manages a team of over seven Client Managers who handle more than 400 clients. He is responsible for driving engagement, talent development, succession planning, and the integration of customer care domains. His duties extend to ensuring quality control, overseeing team managers, client managers, and enhancing client delivery groups.
Previous Work Experience
Before joining Alight Solutions, Jason Quinton Johnson, II held key positions at notable companies. He worked at ADP as a Senior Client Services Manager from 2021 to 2022, and before that, as a Client Services Manager from 2017 to 2022 in Maitland, Florida. Prior to ADP, he served Aon Hewitt as a Performance Improvement Manager from 2005 to 2017 in Orlando, Florida. His career began in the United States Marine Corps, where he served as Corporal of Marines from 2000 to 2004 in Camp Lejeune, NC.
Education and Expertise
Jason Quinton Johnson, II studied at the University of Phoenix, where he earned a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General, from 2010 to 2012. His expertise encompasses leading Annual Enrollment and Compliance projects, health and welfare platforms, defined benefit, and defined contribution plans within HRO organizations. He is adept in transformational change initiatives, strategy development, processes, tools, and tactics.
Skills and Capabilities
Jason Quinton Johnson, II is proficient in managing call centers and implementing quality control and coaching programs. He has notable skills in presenting to large audiences and motivating teams. His responsibilities at Alight Solutions include developing capacity and contingency plans, coordinating CEO escalation resolution tasks, and supporting human resources policies. Additionally, he directs staffing plans, automation of services, channel experience, and digital transformation.