Javier Ramirez
About Javier Ramirez
Javier Ramirez is the Customer Service Team Manager at Alight Solutions, with over three decades of experience in customer service and benefits operations. He has held various roles at Aon and Southern California Edison, and served in the United States Marine Corps.
Current Role at Alight Solutions
Javier Ramirez is currently serving as the Customer Service Team Manager at Alight Solutions. He has been in this role for over nine years, demonstrating long-term commitment and leadership within the company. His responsibilities likely include overseeing customer service operations, managing a team, and ensuring high-quality service delivery to clients.
Previous Experience at Aon
Javier Ramirez worked at Aon in multiple capacities, gaining extensive experience in various aspects of customer service and benefits operations. His roles included Customer Service Associate from 2007 to 2010, Benefits Operations Administrator from 2010 to 2012, and Delivery Specialist from 2012 to 2014. These positions were all based in The Woodlands, Texas, United States. Through these roles, he developed a comprehensive understanding of customer service and operational processes.
Experience at Southern California Edison (SCE)
From 1990 to 2005, Javier Ramirez worked as a Program and Project Analyst at Southern California Edison (SCE) in Rosemead, California, United States. During this 15-year tenure, he gained valuable experience in program and project analysis, which likely contributed to his skill set in managing customer service teams and operations.
Early Career and Military Service
Javier Ramirez began his career in the United States Marine Corps, serving as a U.S. Marine from 1984 to 1988. His time in the Marine Corps likely contributed to his strong leadership and discipline skills. Following his military service, he worked at the City of Los Angeles in the Department of Parks and Recreation for 10 months from 1989 to 1990.
Extensive Career in Customer Service
Javier Ramirez possesses over three decades of extensive experience in customer service and benefits operations. His career spans various roles and industries, from his long tenure at Southern California Edison (SCE) to multiple positions at Aon and his current role at Alight Solutions. This diverse background underscores his deep expertise and long-term dedication to the field.