Jc Petty
About Jc Petty
Jc Petty is a Client Specialist at Alight Solutions in Atlanta, Georgia, with a background in Management Information Systems from the University of Georgia.
Title and Current Role
Jc Petty holds the position of Client Specialist at Alight Solutions in Atlanta, Georgia. In this role, he serves as the database administrator for one of the company's largest clients in the finance industry. His responsibilities include overseeing a real-time service chat line, resolving an average of ten client accounts daily, and analyzing control accounts. He is also adept at managing client requests through the Family Planning Program.
Previous Work Experience
Before his current role, Jc Petty worked as a Client Specialist Intern at Alight Solutions for two months in 2020. Additionally, he served as a Customer Service Specialist at Reunion Country Club from 2017 to 2019 in Hoschton, Georgia. Earlier in his career, he worked for three months as a Set-Up Crew member at Hamilton Mill United Methodist Church, Inc. in Dacula, Georgia in 2015.
Education and Academic Background
Jc Petty completed his Bachelor of Business Administration (BBA) with a major in Management Information Systems and an emphasis on Data Analytics at the University of Georgia - Terry College of Business from 2017 to 2021. Prior to this, he earned his High School Diploma from Mill Creek High School, where he studied from 2013 to 2017.
Technical Skills and Development
In his current role, Jc Petty allocates 1-2 hours daily to develop his technical acumen in Alteryx and SQL. This ongoing commitment prepares him for future data analytics projects. His daily tasks involve resolving system issues and performing root cause analysis, indicating proficiency in technical problem-solving and systems management.
Client Service and Account Management
Jc Petty excels in client service, evidenced by his ability to resolve approximately 25 pending events daily in the system GUI to enroll clients’ employees into childcare programs. He manages an average of 20 control accounts from automated reports each day and performs root/cause analysis on repeat cases. He communicates efficiently with clients through MS Outlook, fulfilling crucial responsibilities in the Family Planning Program.