Jeff Kilroy
About Jeff Kilroy
Jeff Kilroy is a Senior Customer Care Representative at Alight Solutions in Lincolnshire, Illinois, with a background in technical health client specialization and customer care roles.
Company
Jeff Kilroy is currently employed at Alight Solutions in Lincolnshire, Illinois, United States. Alight Solutions specializes in various outsourcing and consulting services, particularly focusing on health benefits, wealth, payroll, and cloud solutions.
Title
Jeff Kilroy holds the position of Senior Customer Care Representative at Alight Solutions. In this role, he is tasked with addressing and resolving customer issues through various communication channels, including inbound and outbound calls, as well as web chat.
Education and Expertise
Jeff Kilroy studied at Elmhurst College, where he obtained a Bachelor's degree in Geography and History between 2012 and 2015. Prior to this, he attended Harper College from 2010 to 2015, earning an Associate's degree in Arts, Science, and General Studies. His education has equipped him with a broad knowledge base and analytical skills, which he applies in his professional responsibilities.
Work Experience at Alight Solutions
Jeff Kilroy's career at Alight Solutions spans various roles. Currently, he functions as a Senior Customer Care Representative. He has also worked as a Technical Health Client Specialist from 2019 to 2020 and as Customer Care Representative I/II from 2016 to 2018. His roles have involved implementing tool updates, conducting trend analysis on repeat callers, and providing coaching and feedback to peers.
Responsibilities and Initiatives
Jeff Kilroy has demonstrated a commitment to improving customer service at Alight Solutions. His responsibilities include reviewing work tickets daily to identify root causes and reduce workflow delays, designating point-of-contact representatives for repeat callers, and leading weekly meetings with client contacts to discuss findings and strategies to decrease call volumes. Additionally, he provides ongoing coaching to peers and ensures timely delivery of updates to representatives.