Jenelle Blake
About Jenelle Blake
Jenelle Blake is a Health & Welfare Client Manager II at Alight Solutions in the United States, with extensive experience in client management and project leadership.
Current Title and Role
Jenelle Blake currently serves as a Health & Welfare Client Manager II at Alight Solutions in the United States. In this role, she oversees comprehensive project management of significant size and complexity. She provides subject matter expertise for clients and ensures that all updates for requirements documents, interface documentation, and delivery channel documentation are accurately facilitated and updated.
Previous Professional Experience
Jenelle Blake has amassed extensive experience at Alight Solutions, serving in various roles. From 2018 to 2021, she worked virtually as a Health & Welfare Client Manager, engaging in client escalations and delivering high-quality project management. Prior to that, she was a Delivery Specialist from 2012 to 2018, based in Orlando, Florida. In that role, she honed her skills in managing client escalations and delivering exceptional client satisfaction.
Educational Background
Jenelle Blake studied at Keiser University-Ft Lauderdale, where she earned an Associate of Science (A.S.) in Cell/Cellular Biology and Histology from 2010 to 2012. Earlier in her academic journey, she attended Eastern Florida State College, achieving an Associate of Arts (A.A.) in General Studies from 2001 to 2003.
Expertise in Tools and Client Management
Jenelle Blake is proficient in utilizing Google Analytics and Advanced Table Editor for managing client escalations. Her expertise includes using ad hoc reporting to assist with escalations and consulting with clients to ensure their satisfaction. Her role necessitates leading the facilitation of updates for all relevant documentation, representing client issues, and overseeing their resolution effectively.