Jennifer Cassidy
About Jennifer Cassidy
Jennifer Cassidy is a Client Specialist at Alight Solutions in Lincolnshire, Illinois, with over a decade of experience in benefit administration and customer service.
Current Position at Alight Solutions
Jennifer Cassidy currently holds the position of Client Specialist at Alight Solutions in Lincolnshire, Illinois, United States. She has over a decade of experience working with Alight Solutions, specializing in benefit administration and customer service. Her role includes managing, researching, and resolving client escalations, ensuring high levels of client satisfaction.
Previous Experience at Aon
Prior to her current role, Jennifer Cassidy worked at Aon as a Senior Customer Service Associate from 2005 to 2010 in London, Greater London, United Kingdom. During her five-year tenure, she developed significant expertise in customer service and client relations, further building her foundational skills that she now leverages at Alight Solutions.
Roles at Six Flags
Jennifer Cassidy has also held supervisory roles at Six Flags in Arlington, Texas. In 2005, she served as a Human Resources Supervisor for 9 months, and in 2004, she was a Training Supervisor for another 9 months. These positions helped her gain experience in a recruiting environment within Human Resources and in project management related to training and development.
Educational Background
Jennifer Cassidy holds a Master of Arts in Psychology from Roosevelt University, completed between 2006 and 2010. She also earned a Bachelor of Science in Psychology from the University of Wisconsin - Parkside from 2003 to 2005 and an Associate of Arts from the College of Lake County between 2001 and 2003. Her academic background provides a strong foundation for her expertise in behavior management techniques and employee coaching.