Jennifer Chen
About Jennifer Chen
Jennifer Chen is the Vice President of Consumer Experience at Alight Solutions in Lincolnshire, Illinois, with over 20 years of experience in healthcare and human capital solutions.
Current Position at Alight Solutions
Jennifer Chen is the Vice President of Consumer Experience at Alight Solutions, based in Lincolnshire, Illinois. In this role, she focuses on optimizing consumer interactions and experiences, leveraging her extensive background in communication consulting and consumer experience solutions.
Experience at Aon Hewitt
Jennifer previously served at Aon Hewitt in various roles, including Partner, Communication Consulting/Consumer Experience from 2012 to 2017, and Director, Communication Consulting from 2010 to 2012. These positions were held in Lincolnshire, Illinois, where she focused on enhancing communication strategies and consumer experience initiatives.
Earlier Career at Hewitt Associates LLC
Before her tenure at Aon Hewitt, Jennifer Chen spent a decade at Hewitt Associates LLC. From 2000 to 2010, she worked as a Director and Consultant in Communication Consulting. Her efforts in this role contributed to meaningful communication and consumer engagement strategies in the health care and human capital space.
Educational Background
Jennifer obtained her Bachelor of Science (B.S.) degree from the University of Illinois at Urbana-Champaign, where she studied from 1993 to 1997. Her academic foundation has been instrumental in her career, providing her with the knowledge and skills to excel in consumer experience and communication consulting.
Specialty in Health Care and Human Capital
With over 20 years of experience, Jennifer specializes in creating meaningful experiences and solutions in health care and human capital. She excels in operationalizing and scaling big picture concepts into efficient, repeatable processes that drive profitable solutions. Her advocacy for collaboration and use of technology and automation enhances efficiency, accuracy, and ROI for corporate HR teams.