Jennifer Gislason
About Jennifer Gislason
Jennifer Gislason is the Director of Client Leadership - Consumer Experience at Alight Solutions in the Greater New York City Area, with a background in strategic communications and extensive experience in client leadership and consumer experience.
Title at Alight Solutions
Jennifer Gislason currently holds the title of Director, Client Leadership - Consumer Experience at Alight Solutions. In this role, she oversees the development and implementation of strategies to enhance consumer interactions and overall satisfaction, based in the Greater New York City Area.
Previous Roles at Alight Solutions
Jennifer Gislason has held multiple roles at Alight Solutions. She was Director, Experience Design - Wealth Solutions in 2019 for 11 months and Director, Wealth Best Practice Leader - Consumer Experience from 2017 to 2018 for 1 year. In these roles, she focused on enhancing wealth management experiences and best practices for clients in the Greater New York City Area.
Career at Aon Hewitt
Before joining Alight Solutions, Jennifer Gislason worked at Aon Hewitt from 2007 to 2017 in New York, NY. She started as a Senior Consultant, Communication, then progressed to Associate Partner, Client Lead - Consumer Experience. Her responsibilities included managing client communication strategies and leading consumer engagement initiatives.
Education Background
Jennifer Gislason earned her MS in Strategic Communications from Columbia University in the City of New York, studying from 2009 to 2013. She also holds a BA in Communication Studies from Duquesne University, where she studied from 1996 to 2000.
Public Speaking and Publications
Jennifer Gislason has shared her expertise at industry events and in academic journals. She presented at the 2022 Customer Experience Summit on 'Innovative Strategies for Enhancing Consumer Engagement.' She also published an article in the Journal of Strategic Communication titled 'The Future of Consumer Experience in the Digital Age.'
Achievements and Awards
Jennifer Gislason received the 'Outstanding Leadership Award' in 2021 at Alight Solutions for her exceptional performance in client leadership. She led a team at Alight Solutions that developed a new consumer experience strategy, resulting in a 15% increase in client satisfaction scores.