Jennifer Rosario
About Jennifer Rosario
Jennifer Rosario is a Customer Care Client Specialist at Alight Solutions with a background in HR and sales, and a certification in Medical Office Support.
Current Position at Alight Solutions
Jennifer Rosario holds the position of Customer Care Client Specialist at Alight Solutions. In this role, she facilitates new hire and ongoing client-specific training, identifies tool discrepancies and system issues, and updates client tools as necessary. Jennifer is responsible for tracking all changes and handling manager escalated calls. She also educates customers and provides resolutions.
Past Work Experience
Before joining Alight Solutions, Jennifer Rosario accumulated diverse professional experience. She worked as an HR Intern Recruiter at Life Concepts Quest, Inc. from 2012 to 2013. Prior to that, she was a Sales Associate at Nine West for nine months from 2010 to 2011. Additionally, Jennifer served as a Temp Filing Clerk at Mount Sinai in 2010 for two months.
Education and Certifications
Jennifer Rosario pursued her education at multiple institutions. She earned a Medical Office Support Technical Certificate from Valencia College in 2014 after studying Medical Office Management/Administration for 11 months. She holds a High School Diploma in General Studies from Boricua College as well, which she achieved from 2008 to 2010. Earlier, she attended Bushwick High School and obtained her high school diploma from 2004 to 2008.
Role in Customer Care and HR
In her role at Alight Solutions, Jennifer Rosario supports HR business partners by managing escalations, performing call monitoring, and reporting trends to upper management. She actively participates in client meetings and implementations, analyzes data, and provides feedback to customer care representatives. Her responsibilities also include sending team emails and participating in other internal projects.