Jennifer Schmitz
About Jennifer Schmitz
Jennifer Schmitz is a Health Client Manager at Alight Solutions with over 15 years of experience in Health, Wealth, and Employee Benefit Administration.
Current Position at Alight Solutions
Jennifer Schmitz currently holds the position of Health Client Manager at Alight Solutions. In this role, she is responsible for managing client relationships and ensuring the successful delivery of health benefits. She leverages over 15 years of experience in health, wealth, and employee benefit administration to provide exceptional service and support to clients.
Previous Roles at Empyrean Benefit Solutions
Jennifer Schmitz previously worked as Client Service Manager at Empyrean Benefit Solutions, Inc. for a period of six months in 2020. In this position, she managed client services remotely, supporting clients in the delivery of employee benefits.
Project Management Experience at Alight Solutions
Jennifer Schmitz has significant project management experience from her time at Alight Solutions. In 2019, she served as Process Excellence Project Manager for Smart Choice/Your Spending Account for four months in the Orlando, Florida area. Between 2016 and 2019, she was the Global Customer Care Events Project Manager, handling various projects to enhance customer care experiences.
Extensive Career at Aon Hewitt
Jennifer Schmitz has a long-standing career with Aon Hewitt, where she held multiple roles over several years. From 2012 to 2016, she served as Senior Customer Service Client Manager for Your Spending Account & Absence Management. Prior to that, she was a Customer Service Project Manager for Your Spending Account from 2011 to 2012. Her other roles included Customer Service Client Specialist (2010-2011), Customer Service Specialist (2008-2010), and Senior Customer Service Associate (2006-2008).
Educational Background
Jennifer Schmitz attended Valencia College, where she studied General Studies and earned an Associate of Arts (A.A.) degree. Her educational background laid a foundation for her extensive career in health, wealth, and employee benefit administration.
Specializations and Expertise
Jennifer Schmitz specializes in call center management and operations. She also has extensive experience in project management, from the implementation phase to ongoing delivery. Her expertise includes managing customer support services and helping clients successfully navigate benefit administration.