Jennifer Tester
About Jennifer Tester
Jennifer Tester is a Customer Care Client Leader at Alight Solutions and a Service Center Group Manager at Aon Hewitt, based in The Woodlands, Texas. She has over 20 years of experience in customer service and client management.
Company
Jennifer Tester is currently employed at Alight Solutions, based in The Woodlands, Texas. She has been with the company since June 2017. Prior to her role at Alight Solutions, she had an extensive career at Aon Hewitt, where she held various positions over a span of 16 years.
Title
Jennifer holds the position of Customer Care Client Leader at Alight Solutions. Additionally, she serves as the Service Center Group Manager at Aon Hewitt, also located in The Woodlands, Texas. Her roles have primarily focused on client leadership and customer service management.
Education and Expertise
Jennifer earned a Bachelor's degree in Political Science and Speech Communication from the University of Houston, completing her studies between 1996 and 1999. She further specialized by obtaining a Master's degree in Organizational Communication from the same university, studying from 1999 to 2002. Her academic background has provided a strong foundation in organizational communication and political science, with an emphasis on speech communication.
Background
Jennifer started her career in 1999 at Aon Hewitt as a Customer Service Associate. She has held multiple roles at the company, including Customer Service Project Manager, Customer Service Unit Manager, and Service Center Client Manager. Her tenure at Aon Hewitt lasted 16 years, culminating in her role as Service Center Group Manager. She then transitioned to Alight Solutions in 2017, assuming the role of Customer Care Client Leader.
Achievements
With over 20 years of experience in customer service and client management, Jennifer has built a prolific career in these fields. Her long-term positions at Aon Hewitt and current role at Alight Solutions highlight her expertise and dedication to organizational communication and client leadership. Her academic achievements and professional journey underscore her commitment to excellence in her field.