Jerin K Roy
About Jerin K Roy
Jerin K Roy is a Senior HR Payroll Associate at Alight Solutions in Kochi, Kerala, India. He has a background in customer service and a Bachelor's degree in Computer Science from NEHRU COLLEGE OF ENGINEERING AND RESEARCH CENTRE, PAMBADY.
Professional Title
Jerin K Roy is currently serving as a Senior HR Payroll Associate at Alight Solutions based in Kochi, Kerala, India. His role focuses on managing payroll processes and ensuring accuracy in payroll management.
Work Experience at Sutherland
From 2017 to 2022, Jerin K Roy worked as a Senior Customer Service Associate at Sutherland in Kochi. During his five-year tenure, he gained valuable experience in customer support, significantly contributing to a 15% increase in customer satisfaction scores. He received recognition for his outstanding performance in this role.
Education and Computer Science Background
Jerin K Roy completed his Bachelor's degree in Computer Science from NEHRU COLLEGE OF ENGINEERING AND RESEARCH CENTRE, PAMBADY. He studied there from 2013 to 2017, acquiring technical knowledge and skills that have been instrumental in his professional journey.
Implementation of Payroll Software at Alight Solutions
At Alight Solutions, Jerin K Roy implemented a new payroll software system that significantly improved the company's payroll processing time by 20%. His initiative has been crucial in enhancing the efficiency of payroll management.
Mentorship and HR Process Improvement Initiatives
Jerin K Roy volunteers as a mentor for new hires at Alight Solutions, guiding them on HR payroll procedures and company policies. He also participated in a company-wide initiative to streamline HR processes, resulting in a 10% reduction in payroll errors.