Jessica Klinkman, Cpp
About Jessica Klinkman, Cpp
Jessica Klinkman is the Sr. HRFS Operations Manager, YE/PMO at Alight Solutions with over 16 years of experience in the BPO/BPaaS industry.
Current Position at Alight Solutions
Jessica Klinkman currently holds the role of Sr. HRFS Operations Manager, YE/PMO at Alight Solutions. In this position, she is responsible for overseeing various human resource and financial services operations, particularly those related to year-end processes and project management office functions. Her role involves working closely with different teams to ensure smooth operations and successful project implementations.
Professional Background at Aon Hewitt
Jessica Klinkman has an extensive background in the business process outsourcing industry, demonstrated by her tenure at Aon Hewitt. From 2015 to 2017, she served as the HR BPO Operations Manager, and prior to that, from 2014 to 2015, she was a Senior Analyst for Projects and Implementation. Additionally, she worked as a Senior Payroll Tax Analyst - Team Lead from 2010 to 2014 in Charlotte, North Carolina. Each of these roles allowed her to develop her expertise in payroll processes, client implementations, and operational management.
Experience with Ceridian
Before joining Aon Hewitt, Jessica Klinkman accumulated significant experience at Ceridian. Her roles included Senior Tax Analyst from 2008 to 2010, MPS Team Lead from 2007 to 2008, Payroll Specialist III from 2006 to 2007, and Payroll Specialist II in 2006. Her responsibilities ranged from managing tax-related functions to leading teams and handling payroll tasks, all of which contributed to her comprehensive understanding of payroll systems.
Educational Background
Jessica Klinkman obtained her Bachelor of Science in Business from Western Governors University. She also studied Business Administration and Management at Henry Ford College. Her educational background has provided her with a solid foundation in business principles, further enhancing her capabilities in her professional roles in the BPO/BPaaS industry.
Skills and Expertise
With over 16 years of experience in the BPO/BPaaS industry, Jessica Klinkman specializes in end-to-end payroll processes. She is highly skilled in project and program management, process creation, standardization, and improvement. Her proficiency in metrics gathering and analysis supports her in optimizing operations and implementing successful projects. Additionally, she has extensive experience with new client implementations and platform conversions, ensuring seamless transitions and integration for clients.