Jessica Long
About Jessica Long
Jessica Long is a Community Manager at Alight Solutions, based in Washington, D.C., with extensive experience in community engagement and content strategy.
Title and Current Role
Jessica Long is currently serving as a Community Manager at Alight Solutions. She operates from Washington, District of Columbia, while managing her responsibilities remotely. In her role, she focuses on fostering community engagement through user group programs and hosting webinars. Jessica also leads an Employee Resource Group at Alight Solutions, enriching employee experiences through various initiatives.
Professional Background
Jessica Long has accumulated diverse experience in community management and customer service. She worked at Higher Logic as an Online Community Manager for IBM Community and later as a Consultant for Strategic Services. Prior to her current role, she was an Online Community Manager at Alteryx from 2021 to 2023 and briefly held a similar position at BMC Software. Her earlier roles include being a Customer Service Agent at SoundExchange and interning in various capacities such as a Digital Marketing Intern at Kelley Brand Communications and a Style Guru Intern at CollegeFashionista.
Education and Academic Background
Jessica Long earned a Bachelor of Arts (BA) in Strategic Communications with minors in Political Science and History from Elon University. She also participated in a study abroad program through FIE: Foundation for International Education, focusing on Communications. Her academic background has equipped her with a robust foundation in strategic communication and content strategy, which she employs in her professional roles.
Experience in Community Management
Throughout her career, Jessica Long has cultivated substantial expertise in community management. She has managed online communities for organizations like Alteryx and IBM through her work at Higher Logic. Her responsibilities have included fostering engagement, leading customer interactions, and enhancing community dynamics. Her capability extends to managing both remote and in-office settings, demonstrating adaptability across different work environments.
Additional Internship and Early Career Roles
In addition to her comprehensive experience in community management, Jessica Long has a rich background from various internship positions. She interned at Amedia as a Summer Intern, at I CAN as a Community and Events Intern, and at The Social Life as a Campaign Coordinator. These early roles allowed her to develop skills in digital marketing, event planning, and campaign coordination, contributing to her well-rounded professional portfolio.