Jessica Peterson
About Jessica Peterson
Jessica Peterson is a Client Manager II at Alight Solutions in Melbourne, Florida, with over 15 years of experience in the information technology and services industry. She specializes in Customer Relationship Management and Performance Management, holding a Bachelor of Science degree in Interpersonal Communications from the University of Central Florida.
Current Role at Alight Solutions
Jessica Peterson is currently working at Alight Solutions as a Client Manager II. She has been in this role since November 2020. Based in Melbourne, Florida, she leverages her extensive experience in customer relationship management and performance management to oversee client accounts and ensure high levels of customer satisfaction.
Previous Experience in Client Management at Alight Solutions
Before her current role, Jessica Peterson worked as a Client Manager at Alight Solutions in the Greater Nashville Area, Tennessee, from 2018 to 2020. During her tenure, she was instrumental in managing client relationships and delivering effective solutions to meet client needs. Her two years in this role helped solidify her expertise in account management and customer service.
Career at PlanSource
Jessica Peterson's career at PlanSource included various roles, starting as a Revenue Coordinator in 2016. Over the next two years, she advanced to roles such as Partner Enablement and Sales Operations Manager, and also served as a Senior Project Manager. Throughout her time at PlanSource, she was based in the Orlando, Florida Area, and focused on sales operations, partner engagement, and project management.
Early Career at Aon Hewitt
Jessica Peterson began her professional journey at Aon Hewitt, where she worked in several positions from 2006 to 2014. Her roles included Customer Service Associate, Benefits Analyst, Benefits Operations Manager, and Benefit Service Manager. Over these eight years in the Orlando, Florida Area, she garnered valuable experience in benefits administration, customer service, and team leadership.
Educational Background
Jessica Peterson holds a Bachelor of Science degree in Interpersonal Communications from the University of Central Florida, where she studied from 2002 to 2006. Prior to that, she attended St. Andrews School from 1998 to 2002. Her educational background provided a strong foundation in communication skills, which has been essential in her various professional roles.