Jim Dewaal
About Jim Dewaal
Jim Dewaal is a Customer Care Delivery Manager at Alight Solutions and a Resource Manager at Aon, with extensive experience in business operations and project management.
Current Role at Alight Solutions
Jim Dewaal is currently serving as the Customer Care Delivery Manager at Alight Solutions, based in Lincolnshire, Illinois, United States. He has been with Alight Solutions since March 2017, playing a vital role in managing customer care delivery operations. His responsibilities likely include overseeing customer service processes, ensuring customer satisfaction, and optimizing service delivery frameworks to enhance business efficiency.
Role at Aon in London
Jim Dewaal is also currently working as the Resource Manager at Aon, located in London, Greater London, United Kingdom. In this capacity, he likely focuses on resource planning and allocation, ensuring the efficient use of personnel and resources to meet organizational objectives. His extensive background in operations management and employee development contributes to his effectiveness in this role.
Previous Positions at Aon
Jim Dewaal has held multiple significant positions at Aon over an extended period. From 2007 to 2011, he served as the Real Estate and Site Services Leader, managing property assets and site operations. Prior to that, he was the Customer Service Operations Leader from 2005 to 2007, focusing on customer service process improvements. From 2004 to 2005, he held the position of Benefits Center Cluster Manager, and earlier, from 2001 to 2003, he was the Benefits Center Unit Manager. Each role at Aon provided him with deep insights into business operations and customer service management.
Business Operations and Project Management Expertise
Jim Dewaal possesses extensive experience in business operations and project management. His expertise includes optimizing business processes to enhance bottom-line results, specializing in high customer impact lines of business. He is highly skilled in team building, employee development, operations management, facility/site management, cost savings, and controls. His broad skill set ensures that he contributes effectively to any organizational goals he undertakes.
Talent Management and Financial Planning
Jim Dewaal is experienced in talent management, which involves recruiting, developing, and retaining top talent to drive organizational success. He also has significant experience in business continuity, financial analysis, planning, budgeting, and forecasting. His ability to analyze financial data and plan strategically ensures the long-term financial health of the organization he is associated with, making him a valuable asset.