Joey Charton
About Joey Charton
Joey Charton is a Bilingual Customer Care professional currently working at Alight Solutions, with a background in customer service, finance, and event promotion.
Current Position at Alight Solutions
Joey Charton currently holds the position of Bilingual Customer Care at Alight Solutions. In this role, Joey leverages proficiency in both French and English to provide exceptional customer service, addressing inquiries and resolving issues for a diverse client base. The bilingual capability significantly enhances communication efficiency, leading to more effective customer interactions.
Previous Role at Jonview Canada
From 2018 to 2020, Joey Charton served as a Bilingual Customer Service Representative at Jonview Canada in Toronto, Ontario. In this capacity, Joey utilized dual language skills to assist clients in the tourism sector, ensuring smooth and effective communication and contributing to an enhanced customer experience. This role underscored Joey’s ability to manage and address diverse customer needs effectively.
Background in Financial Customer Service
Joey Charton's experience in the financial sector includes working at Crédit Agricole de Lorraine as a Customer Service Representative from 2015 to 2016. During this time, Joey handled client interactions with precision, providing essential information and support related to financial products and services. The role underlined Joey’s adeptness in financial communication and customer service.
Event Promotion and Coordination
In a role as a Special Events Promoter with SAS Intervalles from 2014 to 2015, Joey Charton demonstrated skills in event management and promotion. This position involved organizing and promoting events in Metz, Lorraine, which required effective coordination and communication skills. Joey’s experience in this area showcases an ability to manage logistical aspects and engage with various stakeholders.
Educational Background
Joey Charton pursued higher education at Université de Lorraine, achieving a Licence professionnelle / Bachelor's in Business of Banking and Trade in 2016 after studying Licence professionnelle Commerce - Commercialisation de produits et services financiers (alternance). Additionally, Joey completed a DUT Gestion des entreprises et des administrations in Comptabilité et finance from 2011 to 2014. This academic background has equipped Joey with a solid foundation in business, accounting, and finance.