Johanne Lewis Scarlett
About Johanne Lewis Scarlett
Johanne Lewis Scarlett is a Customer Service Team Manager at Alight Solutions in Toronto, Ontario, Canada.
Current Role at Alight Solutions
Johanne Lewis Scarlett is a Customer Service Team Manager at Alight Solutions, based in Toronto, Ontario, Canada. She has held this role since January 2007. Her responsibilities include managing the performance and attendance of Customer Care Representatives who handle calls related to Payroll, Benefits, and various Workforce Administrative tools. Johanne places great emphasis on listening to her team members and considers them as people first.
Educational Background
Johanne Lewis Scarlett studied at Centennial College, where she completed a program in Legal Assistant/Paralegal. She attended the college from 1998 to 1999, finishing the one-year program. This educational background provided her with essential skills that have contributed to her career in customer service and management.
Management Style and Goals
In her management role at Alight Solutions, Johanne focuses on helping her team members succeed with their future goals. Her management style is characterized by a strong emphasis on listening to her team members and treating them as individuals. She is dedicated to creating an environment where her team can grow and develop professionally.
Customer Service Leadership
Johanne leads a team of Customer Care Representatives at Alight Solutions. Her leadership encompasses managing their performance and attendance, as well as ensuring they are equipped to handle queries related to Payroll, Benefits, and Workforce Administrative tools. Johanne’s commitment to effective team management has been a cornerstone of her long tenure at Alight Solutions.