John Mays
About John Mays
John Mays is a Senior Customer Care Representative at Alight Solutions in The Woodlands, Texas, with a background in human resources and product development.
Current Position at Alight Solutions
John Mays is currently serving as a Senior Customer Care Representative at Alight Solutions in The Woodlands, Texas, United States. As part of his role, he handles VIP calls with District leaders during the merger support for Aetna's acquisition by CVS. He also redirects employees for various services including benefits, IT, advice and counsel, leave of absence, health savings accounts, 401K, employment verification, garnishments, tuition reimbursement, onboarding, and COVID paid leave.
Previous Employment in Human Resources
Before his current role, John Mays worked at Orion Engineered Carbons as a Human Resources Intern in 2018 for a period of four months in Kingwood, Texas. His responsibilities included assisting with general HR policy explanation, employee record reviews, personal information changes, and I9 process/employment verifications.
Experience in Product Development and Compliance
From 2012 to 2017, John Mays was employed at New Era Life Insurance Company in Houston, Texas Area in the Product Development and Compliance department. Over the course of five years, he gained experience in ensuring compliance and contributing to the development of new products within the company.
Early Career as Cashier at Target
John Mays began his professional journey as a Cashier at Target in Katy, Texas. He worked there from 2010 to 2012 for two years, where he managed transactions and assisted customers as part of the retail environment.
Educational Background
John Mays has a Bachelor of Business Administration - BBA in Business Administration and Management, General from Sam Houston State University, where he studied from 2017 to 2018. He also holds an Associate of Arts - AA from Lone Star College, which he achieved after studying there from 2009 to 2016.
Payroll and Enrollment Duties
In his role at Alight Solutions, John Mays provides comprehensive payroll support. This includes reviewing pay statements for corrections, timesheet entry/adjustments, PTO entry/accrual/balances available, issuing off-cycle checks, direct deposit corrections, bank rejections, stop payments, reissues, and reversals, W4 election adjustments, and W2 reissue and corrections. Additionally, he processed open enrollment for Starbucks employees, guiding them through available benefits and explaining each option in detail.