John Outlaw
About John Outlaw
John Outlaw is an Account Manager at Alight Solutions in Winston Salem, NC, with a background in marketing and community activism.
Title
John Outlaw is an Account Manager at Alight Solutions. He has held this position since October 2017 in Winston Salem, NC. In his role, he focuses on comprehensive customer service, addressing complex issues related to health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll, and human resource-related services.
Professional Background
Before joining Alight Solutions, John Outlaw worked as an Escalation Supervisor at American Airlines. He held this role from 2015 to 2017, during which he was based in the Greensboro/Winston-Salem, North Carolina Area. His responsibilities included conflict resolution and customer service, which helped him develop key skills that he now applies in his current position.
Education and Expertise
John Outlaw studied Marketing at Winston-Salem State University, where he earned his Bachelor's degree from 2009 to 2014. Prior to that, he attended Bertie High School from 2005 to 2009. His educational background in marketing provides him with a strong foundation in understanding market trends, consumer behavior, and strategic communication, which he leverages in his role as an Account Manager.
Community Involvement
John Outlaw is actively involved in community activism. He leverages his professional skills to add value to educational operations in his community. This involvement showcases his commitment to using his expertise to foster positive change and support local initiatives.
Customer Service Expertise
In his role at Alight Solutions, John Outlaw provides comprehensive customer service. He addresses complex issues related to health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll, and human resource-related services. His extensive on-the-job training enhances his interpersonal skills, enabling him to deliver empathetic and knowledgeable service.