Jolyce Seifrid
About Jolyce Seifrid
Jolyce Seifrid is a Health Client Manager II at Alight Solutions with extensive experience in health plan management and project implementation.
Current Role at Alight Solutions
Jolyce Seifrid currently serves as Health Client Manager II at Alight Solutions in a virtual capacity. In this role, she leverages her expertise to manage health client accounts, ensuring alignment with client needs and organizational goals. Her responsibilities include effective resource planning, maintaining capacity tools to account for seasonal fluctuations, and initiating process improvements.
Previous Experience at Aon
Before joining Alight Solutions, Jolyce Seifrid worked at Aon for 11 years. She held dual roles as a Health Plan Design and Product Specialist and Plan Data Project Manager. During her tenure, Jolyce led several key initiatives, including the creation of a tool that restructured procedural requirements for 75% of the client base. This role was virtual, allowing her to engage with diverse client bases and stakeholders effectively.
Career at Hewitt Associates LLC
Jolyce Seifrid's career at Hewitt Associates LLC spanned six years, from 1999 to 2005. Initially, she worked as an Interactive Voice Response/Web Setup Analyst in Lincolnshire, IL. She later became a Provider Data Project Manager. During this period, she initiated new Errors & Escalations routines and drove the Root Cause Analysis (RCA) process, impacting client communication and preventive action adherence. Her efforts in these positions laid a strong foundation for her future roles in health client management.
Educational Background
Jolyce Seifrid holds a Bachelor of Science (B.S.) degree in International Business and Information Systems from Illinois State University. Additionally, she completed a Foreign Language Program in Spanish at Universidad Complutense de Madrid. This education provided her with a strong foundation in business principles and language skills, contributing to her effectiveness in managing diverse client portfolios and improving process efficiencies.
Project and Process Management Achievements
Throughout her career, Jolyce Seifrid has demonstrated exceptional project and process management skills. She successfully managed over 300 multi-platform client implementation and ongoing annual enrollment projects. Her notable achievements include implementing process improvements that resulted in a 50% risk reduction across large, mid-market, and Exchange client platforms. Additionally, she has a track record of initiating new routines and driving Root Cause Analysis (RCA) processes, significantly enhancing client communication and adherence to preventive actions.