Jonathan Dulaney, MBA
About Jonathan Dulaney, MBA
Jonathan Dulaney, MBA, is a Senior Client Manager at Alight Solutions, with a background in benefits management and human resources.
Current Role at Alight Solutions
Jonathan Dulaney serves as a Senior Client Manager at Alight Solutions. In this role, he is responsible for managing operational excellence for assigned clients, ensuring timely and quality delivery to plan sponsors and participants. Jonathan also leads a team in project planning, scheduling, capacity and utilization management, and delegating work to meet deliverables. He serves as the day-to-day contact and escalation point for clients, Third-Party Administrators, and internal Shared Services impacting ongoing operations.
Previous Roles at Alight Solutions
Before becoming a Senior Client Manager, Jonathan Dulaney worked as a Benefits Client Manager at Alight Solutions from 2017 to 2019. In this position, he was responsible for coaching and developing colleagues within the client delivery group. He also acted as the subject matter expert for all service-specific and common client requirements, identifying process improvements that led to year-over-year efficiencies in the aligned client group and operational workloads.
Experience at Aon Hewitt
Jonathan Dulaney served as a Benefits Operations Manager at Aon Hewitt from 2014 to 2017. In this role, he gained significant experience in benefits management, further enhancing his expertise in the field. His time at Aon Hewitt added to his extensive background in managing client relationships and operational processes.
Early Career at Target
Jonathan Dulaney's career began at Target, where he held positions as a Human Resources Generalist from 2008 to 2011 and as a Senior Team Lead from 2011 to 2014. During his tenure at Target, he developed foundational skills in team leadership and human resources, providing a solid base for his future roles in client and benefits management.
Education Background
Jonathan Dulaney holds an MBA from Wake Forest University School of Business, which he obtained from 2018 to 2020. He also has a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Salem College, which he completed between 2013 and 2018. His educational background has significantly contributed to his expertise in client management and operational excellence.