Jonathan Fardonk
About Jonathan Fardonk
Jonathan Fardonk is a Senior Customer Care Representative at Alight Solutions in Lincolnshire, Illinois, with extensive experience in customer service and team support.
Company
Jonathan Fardonk currently works at Alight Solutions in Lincolnshire, Illinois, United States. He holds multiple roles at the company, including Senior Customer Care Representative, Team Coach, and Customer Service Representative. Alight Solutions is known for its HR services and solutions, where Jonathan contributes significantly, especially in areas related to health and welfare, payroll, timekeeping, and workforce administration.
Title
In his current position as a Senior Customer Care Representative at Alight Solutions, Jonathan Fardonk supports customers and ensures their queries are addressed efficiently. Additionally, his role as a Team Coach involves training and guiding team members to provide top-notch customer service. He also acts as an on-floor supervisor, overseeing daily operations and supporting the customer service team in their tasks.
Previous Work Experience
Jonathan Fardonk has a diverse work history. He worked at Aon in London, Greater London, United Kingdom, as a Customer Service Representative from 2015 to 2017. Prior to this, he was an Accounting Clerk at One By One in Managua, Nicaragua, in 2014 for six months. Jonathan also managed a store at Antique Bazzar from 2014 to 2015, and served as an Associate at Sam's Club in Bentonville, Arkansas, from 2012 to 2014.
Education and Expertise
Jonathan Fardonk holds a Bachelor of Business Administration in Accounting from Universidad De Puerto Rico, Recinto De Rio Piedras. He completed this degree over six years, from 2009 to 2015. His educational background laid the foundation for his strong skills in training, team support, project development for HR services, and expertise in health and welfare, payroll, timekeeping, and workforce administration.