Joseph Robbens Rayos
About Joseph Robbens Rayos
Joseph Robbens Rayos is an IT Project Manager at Alight Solutions in the Philippines, with extensive experience in various IT roles within the company since 2012.
Title and Current Role
Joseph Robbens Rayos is currently working as an IT Project Manager at Alight Solutions in the Philippines. In this role, he oversees the execution of various IT projects, ensuring they meet the company's global standards and are delivered within the agreed timelines and service-level agreements (SLA). He utilizes the ServiceNow ticketing tool to manage IT service requests and incidents, ensuring efficient and effective resolution.
Previous Roles at Alight Solutions
Joseph Robbens Rayos has held multiple roles at Alight Solutions, showcasing a progressive career over the years. He started as a SAP Security Consultant from 2012 to 2015, followed by a brief stint as an Automation & Quality Service Engineer in 2015. He then worked as an IT Client Service Owner from 2015 to 2017 before becoming the IT Client Service Owner, Cluster Lead from 2017 to 2023. His responsibilities included managing IT services, coordinating account-specific onboarding activities for new joiners, and acting as an escalation point for issues related to SAP and HRIS.
Education and Expertise
Joseph earned his Bachelor of Science (BS) degree in Information Technology from the University of Santo Tomas, where he studied from 2007 to 2012. This educational background provided him with a strong foundation in IT, which he has effectively utilized in his various roles at Alight Solutions. His expertise spans several areas including SAP security, service delivery, quality control, and project management.
Responsibilities and Skills
In his current and previous roles at Alight Solutions, Joseph Robbens Rayos has undertaken a range of responsibilities. He manages requisitions for account staff in collaboration with the Planning Officer, oversees the onboarding process for new joiners, and ensures all solution processes adhere to global standards. Additionally, he serves as the SOC1 Reporting Control Owner, handling audit-related activities, and coordinates IT services across various teams, ensuring quality delivery and issue resolution within SLAs. He also monitors the delivery schedule of change requests and assists with cost approvals for change requests.
Project Management and Coordination
As an IT Project Manager, Joseph Robbens Rayos is responsible for overseeing and coordinating IT services across multiple teams such as Global Technology, Operations, and Service Delivery. He ensures that all projects adhere to global standards and are delivered on time by monitoring the execution of dashboards and reports. He also plays a crucial role in managing change requests, assisting with cost approvals, and ensuring timely and effective delivery.