Joshy Abraham
About Joshy Abraham
Joshy Abraham is the Director of Operations and Site Lead at Alight Solutions' Global Delivery Center in Kochi, Kerala, India, with over 19 years of experience in contact center and back-office operations.
Title
Joshy Abraham is the Director Of Operations and Site Lead at Alight Solutions' Global Delivery Center in Kochi, Kerala, India. He took on this role starting on August 1, 2021.
Company
Currently, Joshy Abraham works at Alight Solutions. He previously worked at NGA Human Resources, Concentrix, Sitel, and ClientLogic over his extensive career.
Education and Expertise
Joshy Abraham studied at Bangalore University, where he achieved a Master of Computer Applications (MCA) degree from 2000 to 2003. He specializes in Operations & Quality Management, Process Improvement, Workforce Management, and Client Relationship Management & Service Delivery.
Background
Joshy Abraham has over 19 years of experience in contact center and back-office operations. He has served in various capacities, including Senior Manager Operations, Operations Manager, and Global Service Delivery Manager. His career began at ClientLogic, where he held multiple roles including TSE, Specialist, and Team Lead.
Achievements
Joshy Abraham has extensive experience handling large-sized teams in service delivery. During his 9-year tenure at NGA Human Resources, he served in roles like Global Service Delivery Manager and Operations Manager. He has also managed significant operational responsibilities at Concentrix and Sitel.