Jotham Ramirez
About Jotham Ramirez
Jotham Ramirez is a Senior Manager of Consulting Services at Alight Solutions in the Greater Los Angeles Area, with extensive experience in CRM and IVR optimization, data mining, and report generation.
Title: Senior Manager Consulting Services
Jotham Ramirez holds the title of Senior Manager Consulting Services at Alight Solutions. Based in the Greater Los Angeles Area, he oversees consulting services, leveraging his extensive experience to drive customer optimization and operational efficiency.
Company: Alight Solutions
Currently, Jotham Ramirez is employed at Alight Solutions as a Senior Manager of Consulting Services. Alight Solutions is well-known for providing cloud-based integrated digital human capital and business solutions.
Previous Role at Appirio
Before his current role, Jotham Ramirez worked at Appirio as Manager of Consulting Services from 2016 to 2019 in the Greater Los Angeles Area. At Appirio, he focused on managing consultancy operations and improving client interactions.
Industry Experience: CRM and IVR Optimization
Jotham Ramirez has significant expertise in Customer Relationship Management (CRM) and Interactive Voice Response (IVR) optimization. His efforts are focused on enhancing customer interactions and driving operational efficiency within call center environments.
Practical Skills: Data Mining and Report Generation
With strong skills in data mining and report generation, Jotham Ramirez excels in the analysis and interpretation of contact center metrics. His ability to generate actionable insights has proven valuable in numerous roles throughout his career.
Background in Sales and Technical Support
Jotham Ramirez has worked extensively in call center and sales operations. His previous experience includes roles like Sales Center Manager at Web.com and Product Specialist in Technical Support at EarthLink. His comprehensive understanding of customer optimization and technical support processes distinguishes his professional background.